Hertz Gold Plus Rewards > Overview > Frequently Asked Questions

Gold Plus Rewards Frequently Asked Questions

What are the benefits of Hertz Gold Plus Rewards®?

  • It’s free to join – and there are no membership fees.
  • As a member, skip the counter at select locations, pick your car and go. At return, just drop your keys and go.
  • Earn rewards points toward free* car rental days at Hertz locations around the world – including luxury vehicle rentals from Hertz Dream Cars Collection.
  • Additional benefits based on loyalty tier.

*Points are earned and redeemed on per day time and mileage charges only. U.S. dollars spent or its equivalent in the currency paid for car rented. Taxes, fees, and options are excluded.

Is there a minimum age for participation in Hertz Gold Plus Rewards®?

The minimum age to join Hertz Gold Plus Rewards® is 21. An additional fee may apply for those drivers under 25 who rent a vehicle.

Will I be charged for Hertz Gold Plus Rewards service after a year?

No. Your Hertz Gold Plus Rewards membership is completely free.

Do my Hertz Gold Plus Rewards® points expire?

All points in a Hertz Gold Plus Rewards member’s account will be forfeited and removed from a member’s account after twelve months of no rental activity. Rental activity means a Hertz Gold Plus Rewards point was either earned or redeemed on a rental. Point transfer to a partner company does not count as rental activity.

Bonus points- Many times points earned in connection with a limited time promotion (“Bonus Points”), will carry an earlier expiration date. This date will always be disclosed in the terms and conditions of the Bonus Points promotion.

How can I get my Hertz Gold Plus Rewards® points balance?

To check your point balance online, log in to your account on hertz.com. Your total balance will display next to the “Use My Gold Plus Points” link at the top of the page. For details, click “Rewards Account Activity.”

What if I'm missing Hertz Gold Plus Rewards® points?

If you believe you are missing any rewards points, you can request a retroactive credit up to six months from the rental return as long as you were a Hertz Gold Plus Rewards member at the time of the rental. To request retroactive credit for Hertz Gold Plus Rewards points, log in to your member account on hertz.com. Then click “My Account,” followed by “Use My Points.” Click the “Missing Points Request” and complete the online form.

Do my Hertz Gold Plus Rewards® points have a cash value?

Hertz Gold Plus Rewards points have no cash value. If you cancel or terminate your Hertz Gold Plus Rewards membership, Hertz believes any of your rental activity to be fraudulent, or you are prohibited from future rentals with Hertz, Hertz will remove, and you will forfeit your Hertz Gold Plus Rewards points balance without any alternate compensation.

How can I earn Hertz Gold Plus Rewards® points?

To start earning Hertz Gold Plus Rewards points, you need to be a member. Participation is open to residents of the following countries:

  • EUROPE
    Belgium, Denmark, France, Finland, Germany, Ireland, Italy, Luxembourg, the Netherlands, Norway, Spain, Sweden, Switzerland, the United Kingdom
  • NORTH AMERICA AND U.S. TERRITORIES
    United States, Bermuda, Canada, Mexico, American Samoa, Guam, Northern Marianas, Puerto Rico, St. Croix, St. John, St. Thomas
  • CARIBBEAN
    Anguilla, Aruba, Barbados, Bahamas, British Virgin Islands, Cayman Islands, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Netherlands Antilles, San Marino, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos
  • CENTRAL AND SOUTH AMERICA
    Argentina, Bolivia, Belize, Chile, Costa Rica, Falkland Islands, French Guiana, Guatemala, Guyana, Honduras, Nicaragua, Panama, Peru, Paraguay, Suriname, El Salvador, Uruguay, Venezuela
  • ASIA-PACIFIC
    Australia, China, Japan, New Zealand, Palau, Singapore, South Korea

How can I earn points on all my rentals?

To earn Hertz Gold Plus Rewards® points automatically on all your qualified rentals, update your member profile:

  1. Log in at hertz.com
  2. At the top navigation bar, click on "My Account," and then "My Profile."
  3. Click "Edit" under "Membership Details." Then check the Hertz Gold Plus Rewards® box and click "Update."

If reserving by phone, tell the Hertz representative you would like to start earning Hertz Gold Plus Rewards® points.

Can I earn rewards points on additional products and services added to my rental?

No. Points are earned on the base rental rate only which excludes taxes, fees, and additional products and services.

Can I earn frequent flyer credit with my Hertz rental?

Earning frequent flyer credits vary by carrier. If Hertz is a partner in the frequent flyer program of the carrier you are flying, qualified rentals can earn program credits. Please review your program’s policies in our partnership section located in the bottom half of the hertz.com homepage. The Hertz Gold Plus Rewards program lets you earn points on each qualifying Hertz rental for business or leisure.

My Hertz Gold Plus Rewards number was not attached to my rental, can I still earn points on that rental?

Yes. As long as you request your Hertz Gold Plus Rewards points within six months of the rental return and you were a Hertz Gold Plus Rewards member at the time of the rental. To request retroactive credit for Hertz Gold Plus Rewards points, log in to your member account on hertz.com. Then click “My Account,” followed by “Use My Points.” Click the “Missing Points Request” and complete the online form.

How do I redeem my points for a free rental day?

To redeem points and reserve a car online, log in to hertz.com and make a reservation. Check the box that reads, "Use my Hertz Gold Plus Rewards points." If your itinerary qualifies for a reward, you'll see your options on the "Review and Book" page. For further help, view these instructions. Please keep in mind, you will still be responsible for any taxes and fees associated with the rental.

Do I need an advanced reservation to redeem my points?

Yes. A one-day advanced reservation is required for rental redemptions. We do not allow redemptions at the counter without making an advanced reservation online.

Where can I earn and redeem points?

Earn and redeem Hertz Gold Plus Rewards points at participating locations in the United States, Canada, Puerto Rico, St. Thomas U.S. Virgin Islands, Australia, New Zealand, the United Kingdom, France, Germany, Norway, Denmark, Sweden, Finland, Ireland, Italy, Spain, Belgium, Luxembourg and the Netherlands. Rentals in Switzerland will earn points, but members are unable to redeem rewards points there.

Will my points be returned if I cancel my reservation?

Prior to September 1, 2024: If a reservation which was booked with rewards points is cancelled within 24 hours of booking, all points will be returned to the member’s account. If a reservation that was booked using points is cancelled more than 24 hours after booking, the following points will be forfeited: If a Gold member, 50% of the points used toward the booking will be forfeited; If a Hertz Five Star® member, 25% of the points used toward the booking will be forfeited; If a Hertz President’s Circle® member, all points will be returned to the member’s account. If the customer does not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, all the points used toward the rental amount will be forfeited, regardless of the members tier status See our full point cancellation policy here.

Effective September 1, 2024: If a reservation which was booked with rewards points is cancelled any time before scheduled pickup, all points will be returned to the member’s account. If the reservation is not cancelled before this time, all points redeemed on this rental will be forfeited.

Can I Transfer Hertz Gold Plus Rewards® points?

You can transfer or receive Hertz Gold Plus Rewards® points to or from any immediate family member who is also a Gold member, at most once per calendar year. Your immediate family member must have had at least one rental activity in the prior 12 months. Activity means a GPR point was either earned or redeemed on a rental. You may be eligible to transfer points more than once per calendar year in the event of death or divorce (official documentation stating such will be required).

Please ensure the transfer is initiated/requested by the owner of the point balance. Requests made by the receiver of the current point balance will be declined. Transfers can only be made between Hertz Gold Plus Rewards accounts, and not for redemption toward an airline/hotel/AmTrak account.

Call the Rewards Desk at 1-888-999-4900 during the hours of 6:00 a.m. to 7:00 p.m. CT Monday through Friday and ask for a transfer of points.

What if my spouse or domestic partner is not a Hertz Gold Plus Rewards® member?

Your immediate family member can enroll in Hertz Gold Plus Rewards for free via hertz.com. Once he or she is enrolled in the program, he or she must complete at least one rental. After the rental is complete, you may call the Hertz Awards Desk to transfer rewards points.

When will the rewards points show up in my immediate family member’s account?

If both memberships are at least 72 hours old and have had at least one rental activity, transferred points are viewable on hertz.com within 24 hours of transfer. However, a Hertz representative will be able to see the transfer of points that same day and can apply the points to a future reservation.

  • Earn 25% more rewards points toward free* car rental days on qualified rentals
  • Enjoy one-car-class upgrades at participating locations (subject to availability)
  • Drop your keys and go at select locations with Hertz e-return
  • Choose a vehicle from the Hertz Five Star® section at locations with Hertz Ultimate Choice
  • Add a spouse or domestic partner as an additional driver for free when renting in the US

*Points are earned and redeemed on per day time and mileage charges only. Taxes, fees and options are excluded.

To earn Five Star® status, one of the following must be met within the specified 12-month period**:

  • 10 rentals
  • $2,000 in spending car rental spend excluding taxes and fees

**The qualifying rental count and car rental spend is based on rentals between January 1 thru December 31 of every year and will be reset on January 1 of the following year. Points earned and status tier are calculated using US Dollars or equivalent local currency.

  • Earn 50% more rewards points toward free* car rental days on qualified rentals
  • Guaranteed one-car-class upgrades with a maximum upgrade to a full-size vehicle (class F) at participating locations
  • Drop your keys and go at select locations with Hertz e-return
  • Choose a vehicle from the President’s Circle section at locations with Hertz Ultimate Choice
  • Add a spouse or domestic partner as an additional driver for free when renting in the US
  • Dedicated President’s Circle call center line.

**The qualifying rental count and car rental spend is based on rentals between January 1 thru December 31 of every year and will be reset on January 1 of the following year. Points earned and status tier are calculated using US Dollars or equivalent local currency.